Refund policy
Returns & Refunds
We want you to be completely satisfied with your purchase. If you're not happy with your order, here's our policy:
Return Window
- You may return products within 30 days of delivery
Eligible Returns
- Unopened and unused products in original packaging
- Defective or damaged items (opened or unopened)
- Wrong items shipped
Non-Returnable Items
- Opened skincare or haircare products (for hygiene and safety reasons)
- Products without original packaging
- Items marked as final sale
Refund Process
- Return or Replacement requests must be raised within 48 hours of delivery for damaged, defective, or incorrect items.
- Provide your order number and reason for return
- We'll send you return instructions
- Ship the item back to us
Refund Timeline
- Refunds are processed within 5-7 business days after we receive your return
- Original payment method will be credited
- Shipping charges are non-refundable (unless item is defective)
Return Shipping
- Customer is responsible for return shipping costs
- We cover return shipping for damaged, defective or incorrect items
- We recommend using a trackable shipping method
Damaged or Defective Items
- Contact us immediately with photos
- Full refund or replacement provided
- Return shipping covered by us
Questions? Contact us at care@modephy.com & +91 8238533653