Shipping policy
Last updated: March 12, 2026
Shipping Rates
We offer affordable shipping across India:
• FREE SHIPPING on all orders ₹499 and above
• ₹60 flat rate for orders under ₹499
Processing Time
• Orders are processed within 1–2 business days (Monday–Saturday)
• Orders placed on Sundays and public holidays will be processed the next business day
• You will receive a shipping confirmation email with tracking information once your order has been dispatched
Delivery Time
• Estimated delivery: 3–7 business days across India
• Delivery times may vary depending on your location and courier availability
• Remote or rural areas may experience slightly longer delivery times
Shipping Coverage
• We currently ship to all locations across India
• Please ensure your shipping address is complete and accurate when placing an order
• We are not responsible for delays caused by incorrect or incomplete addresses
Order Tracking
• Tracking information will be sent to your email once the order is shipped
• You can track your package using the tracking number provided
• Please allow up to 24 hours for tracking updates after shipment
Shipping Carriers
We partner with reliable courier services to ensure safe and timely delivery.
The courier partner may vary depending on delivery location and service availability.
Delivery Issues
Lost or Damaged Packages
• Contact us immediately if your package arrives damaged
• Lost packages should be reported within 7 days of expected delivery
• We will investigate the issue and arrange a replacement or refund if applicable
Failed Delivery Attempts
• Courier partners usually attempt delivery 2–3 times
• If delivery cannot be completed, you may be contacted by the courier
• Unclaimed packages returned to us may require additional shipping charges for reshipment
Address Changes
• Contact us immediately if you need to change your shipping address
• Address changes can only be made before the order is shipped
• Once shipped, the delivery address cannot be modified
Delays
We are not responsible for delays caused by:
• Natural disasters or weather conditions
• Courier service disruptions
• Incorrect address provided by the customer
• Public holidays or strikes
International Shipping
Currently, we only ship within India.
International shipping may be available in the future.
Order Confirmation
• You will receive an order confirmation email immediately after purchase
• A shipping confirmation email with tracking details will follow once your order is dispatched
• Please check your spam or promotions folder if you do not receive these emails
Packaging
• All products are carefully packaged to prevent damage during transit
• We aim to use eco-friendly packaging materials whenever possible
Contact Us
For any shipping-related inquiries, please contact us:
Email: care@modephy.com
Phone: +91 8238533653
We are happy to assist you and ensure your order arrives safely.